SPM + ITOM Alignment Dashboard Suite

Connect your strategy with operational metrics and unlock the power of the ServiceNow Platform by drawing direct lines between what issues you see in operations and what initiatives should take priority.

The SPM + ITOM Alignment Dashboard Suite is a strategic solution that connects the dots between high-level planning and day-to-day operations. It delivers a tailored set of real-time dashboards that give executives, PMOs, and operations leaders a single view of how strategic investments translate into service performance and business impact.

This product is designed to eliminate the visibility gap that often exists between planning and execution. By bringing together data from strategic objectives, investments, projects, incidents, changes, and infrastructure health, we create meaningful dashboards that track alignment, highlight risks, and support better, faster decision-making at every level of the organization.

What is included

  • Custom KPIs and visualizations that connect strategic goals (e.g., OKRs, investment health) with operational metrics (e.g., incidents, service availability).
  • Data integrations between SPM and ITOM modules to enable seamless reporting and real-time updates across the planning-operating spectrum.
  • Executive summary dashboards that provide at-a-glance insights for leadership teams and board-level reporting.
  • Training and handover documentation to ensure long-term maintainability and internal ownership of the dashboards.

Who is it for

Ideal for CIOs, PMOs, and digital transformation leaders, this package is perfect for organizations looking to operationalize strategy, improve accountability, and ensure resources are delivering maximum value. Whether you’re running a transformation program or simply want to increase transparency and responsiveness, this solution brings clarity to the full lifecycle from idea to operational impact.

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